Time-out or Cool-Off periods

bwin customers can take a break from gaming at any time. These breaks can go from 24 hours and up to 30 days. Once the time-out/cool-off period expires, the account will reopen automatically.

Self-exclusion

Self-exclusion involves a joint commitment from the customer and us. We will take reasonable steps to prevent the customer from re-opening their account or opening new accounts. However, during the period of self- exclusion; the customer must not attempt to re-open their account nor try to open new accounts.

Customer can choose between a fixed period self-exclusion and indefinite period self-exclusion.

Fixed self-exclusion can be for a period between 3 months and up to 100 years. Your account will be reopened automatically as soon as the selected period expires. You can request a reopening prior to the selected period, subject to approval and 1 month waiting period time before you can return to using the services, provided that a total of minimum 90 days have passed since your initial exclusion.

Indefinite self-exclusion has a minimum period of 3 months. The maximum period is indefinite. You can request a re-registration prior to the minimum period, subject to approval and 1 month waiting period time before you can return to using the services, provided that a total of minimum 90 days have passed since your initial exclusion.

Please note that during a time-out/cool-off or self-exclusion period, customers will not be able to deposit funds or play. Also, they will be excluded from targeted commercial communication.

We also inform you that you will also have the right to self-exclude yourself from the Games Regulation and Inspection Service. When communicating your will to the regulator, you are prevented from playing at all bookmakers with a gaming license.

To set up a time-out/cool-off period or to self-exclude, please click here.

If you are already under a self-exclusion and you would like to extend it, please contact us at responsible.gaming@bwin.pt.

If you don’t have an account with us but would still like to be excluded from future gameplay, please contact us at responsible.gaming@bwin.pt.

Parental control software like Cybersitter and NetNanny can also be used to block access to gambling sites.

This page was last reviewed and updated: February 2020